Delivery and refund
Delivery and Returns Policy
- A delivery will be provided after your order is placed and payment has been cleared.
- If you have decided to pay with a credit card then you will receive the installation details by email within 24 hours.
- If you have selected to pay by cheque or bank transfer then your product may take up to 20 days to be delivered to you as to allow appropriate time for the payments to be cleared.
- If you have purchased MYSecureUSBDrive or Backup CD please expect 10-14 days for delivery.
- If you find an error with your product details then you must contact the Support department within 48 hours as to get the product changed and re sent. They can be contacted at firstname.lastname@example.org.
- We will refund your product 100% within 14 days of purchase for all new purchases (excluding annual renewals) if you are not completely happy with it.
- Refunds will incur a 5 GBP admin fee.
- Refunds are not applicable on trial subscriptions.